COO, UMass Memorial Health and President, UMass Memorial Medical Center and Community Hospitals Inc.

THE OPPORTUNITY

UMass Memorial Health (UMMH), like many health systems that have grown rapidly, is designing an organizational structure to optimize the benefits of being a system. The Chief Operating Officer (COO) of UMass Memorial Health is a newly created and critically important role in the new organizational structure. The role is both robust and complex. In addition to serving as the UMMH COO, the successful candidate will also serve as President for the health system’s flagship hospital, UMass Memorial Medical Center (UMMMC), and President of Community Hospitals, Inc. The COO will be a key member of the executive leadership team and will oversee the operational, clinical, and financial results for the Medical Center, as well as the community hospitals.

The COO will also play an important role in ensuring both high quality across the system and a strong, positive work environment that drives morale and an engaged and motivated workforce. The COO should be a leader who has “their finger on the pulse of the organization” as a result of visible leadership at the hospitals and transparent communication across the system.  

The COO will report to the President and Chief Executive Officer (CEO) of UMMH and will work collaboratively with Boards of Trustees, UMMH leaders, medical staff, corporate functions, and the senior leadership teams at the entity level to advance the mission, vision, and values of the organization. This position will provide primary leadership and oversight for system operational excellence and the integration of clinical and administrative programs and processes across the system.

THE ORGANIZATION

UMass Memorial Health is the largest not-for-profit academic health care system in Central Massachusetts with 17,500 caregivers and 2,100 physicians. Our comprehensive system includes:

• UMass Memorial Medical Center
• Community Hospitals, Inc. (comprised of) UMass Memorial Health – Harrington; UMass Memorial Health – HealthAlliance-Clinton Hospital; and UMass Memorial Health – Marlborough Hospital
• UMass Memorial Health – Community Healthlink (community based behavioral health)
• UMass Memorial Medical Group

We are the primary clinical partner of UMass Chan Medical School. Together, we impact every aspect of life in the region by making health and wellness services available to everyone, at the bedside, in the clinic or community, and even at home.  We advocate for equality and providing economic stability and opportunity. Visit www.ummhealth.org.

CANDIDATE CRITERIA

This is an outstanding opportunity for a talented and experienced health system leader to join a dynamic and committed team and lead this complex organization into a successful future, one that can serve as a model for other health systems around the country. UMMH embraces innovation, lean process improvement, technology and welcomes a progressive and creative leader who can also serve as an outstanding executive of complex operations, systems, and people.  The COO will serve on the individual community hospital boards, and the UMass Memorial Health Community Hospitals Inc. board; therefore, experience serving and interfacing with boards and board members is required.  While it is understood that no single candidate will demonstrate every desired attribute and competency, the following is a representative list of the ideal educational requirements and professional and personal qualities, skills, and characteristics:

Educational Requirements

Must possess an advanced degree in health services, business administration, nursing, MD or DO.  

Professional Experience

• Broad Based Leadership - A minimum of 10 or more years of experience as Chief Operating Officer (COO) or President of a hospital or group or other leadership position, ideally within an academic medical center, health system and/or safety-net organization, ideally with experience working with labor unions.  
• Effective Administrative Leader of Teams and Operations - Proven hospital operations leader who understands systems engineering and the use of data analytics to identify and drive the operational and financial levels that affect change across the continuum of care in a complex organization.
• Effective Innovative Leader - Experience in leading and implementing innovative quality, safety and performance improvement initiatives that achieve superior clinical quality, favorable financial outcomes and high patient, physician, and employee satisfaction.
• Track Record of Success in a Matrixed Environment – An individual who works effectively through relationships and influence.
• Track Record of Success – Knowledge of, and demonstrated use in, system-wide Lean & Operational Process Improvement initiatives.
• Track Record of Growth – Experience driving measurable growth and revenue.

APPLICATIONS

Diversified Search Group has been exclusively retained for this search. Please submit a compelling cover letter and resume by completing our Talent Profile.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected]. We will make every effort to respond to your request for disability assistance as soon as possible.