About LifeMoves
Since 1987, LifeMoves has been a nimble, results-driven organization whose mission has been to provide interim housing and supportive services that create opportunities to aid in the rapid return to stable housing and long-term self-sufficiency. Last year, LifeMoves returned over 2,000 people to permanent housing and provided stability for 86% of families and 67% of individuals who engaged in their programs. With 26 shelter and service sites from Daly City to San Jose, LifeMoves provides its neighbors experiencing homelessness a temporary place to call home while providing intensive, customized case management through both site-based programs and community outreach that teaches and reinforces skills that clients need to return to and sustain stable housing.
LifeMoves embodies the entrepreneurial energy of an emerging growth company. The executive team is committed to employee satisfaction and the ongoing development of a work culture and environment that increases and maintains morale, productivity, and engagement. They have a pipeline of bold projects designed to drive transformative impact on the community with public sector partners such as Google, Facebook, CZI, Kaiser, Tipping Point, Sobrato Philanthropies, and many others ready to collaborate on new opportunities to grow capacity.
Learn more about LifeMoves at www.lifemoves.org.
The Opportunity
Reporting to the Chief Executive Officer, the Chief Operating Officer is the second-in-command for the agency and a key leader on the executive team. The COO will join the CEO and the senior leadership in positioning LifeMoves to scale and refine its dynamic portfolio of operations across the region. The COO will be essential to scaling people and systems delivery by leading the teams responsible for program efficacy and development, evaluation and learning, human resources, and site operations. In alignment with LifeMoves’ strategic direction, the COO will unify and integrate programs, develop new processes, build internal capacity and capabilities, and implement programs and services that meet near- and long-term objectives.
The Chief Operating Officer directly supervises a team of 4 Vice Presidents, respectively overseeing Programs and Services, Impact and Learning, Human Resources, and Facilities. The COO will be a seasoned executive with proven experience scaling logistically complex programs and implementing research-backed programmatic improvements. The COO will also have a track record of building strong, positive relationships internally and externally, and will share LifeMoves’ commitment to the principles of Diversity, Equity, Inclusion and Belonging, as well as fostering employee wellbeing and giving voice to the lived experiences of those the organization serves.
Key responsibilities include:
Strategic Leadership and Execution
- Provide effective and inspiring leadership, as well as stewardship, of the agency by being actively involved in all programs and services. Implement and lead a continuous quality improvement process throughout program and services areas, focusing on systems/process improvement.
- Manage agency operations consistent with mission, programs model, cultural competence, contract compliance, and all applicable regulatory and legal requirements; review and understand grant and contracts to meet deliverables and set processes so there are no gaps in funding and service delivery.
- Lead the Programs, Data, Human Resources and Operations teams to scale and refine sustainable systems and workflows.
- Ensure the service portfolio is effective, rational, and supported by funding streams across all programs; grow, modify and manage the portfolio to maximize the agency’s impact with available resources and reduce redundancies; and ensure programs are aligned with and reflect the mission, vision, values and goals of LifeMoves.
Operational Excellence
- Ensure all 26 shelter and service sites operate smoothly, delivering programs and services that meet client needs and achieve desired outcomes. This includes managing budgets, staffing, and resource allocation across all locations.
- Lead initiatives to streamline operations, identify and eliminate redundancies, and develop data-driven systems for continuous improvement. This could involve creating standardized procedures, performance dashboards, and reporting mechanisms.
- Evaluate and implement technology solutions to enhance service delivery, data collection, and overall operational efficiency.
- Ensure LifeMoves adheres to all federal, state, and local regulations governing shelters, social service programs, and grant funding. This includes managing contracts, conducting audits, and developing protocols for risk mitigation.
- Amplify existing client-centered learning culture; create opportunities to help others understand and utilize data; ensure that data as well as feedback from programs team is used to inform larger agency decisions; provide for staff development, training and career advancement opportunities.
Leading People and Relationships
- Foster an environment that inspires and motivates; employ and demonstrate problem solving and conflict resolution techniques through a strength-based, solutions-focused lens.
- Partner with the VP of HR to develop and implement a comprehensive human resources strategy that aligns with the organization's mission, vision, and goals.
- Create team accountabilities and developmental goals; set objectives, review, and manage staff performance; mentor and develop individuals to be proactive and achieve excellence in all aspects of their work.
- Break down silos between departments (Programs, Impact & Learning, Grants, Contracts & Compliance) to ensure seamless collaboration and information sharing. This could involve establishing cross-functional teams or joint performance metrics.
Leading Mission, Vision, and Organizational Culture with a Commitment to DEIB
- Champion initiatives that help integrate the lived experiences of employees into organizational policies, practices, and programs to create a more equitable and inclusive environment.
- Spearhead the development and implementation of comprehensive continuous learning and leadership development programs to cultivate the next generation of leaders within the organization while providing all employees with access to training and development opportunities that support their professional growth.
Leading Change
- Partner with CEO to develop, communicate, and implement effective growth strategies and processes.
- In partnership with the Vice President of Programs and the Vice President of Impact and Learning, continue to innovate and advance the impact and efficacy of the LifeMoves program model.
Candidate Profile
We recognize that there is a spectrum of lived and professional experience that will set candidates up for success in this role. While no one candidate will have every experience outlined in the position description, ideal candidates will display the following professional and personal qualities, skills, and characteristics:
- 10+ years of executive level leadership in a complex social service, healthcare, or mental health agency or similarly logistically and programmatically complex environment.
- Passion for LifeMoves’ mission to end homelessness in the Silicon Valley.
- Proven track record of managing effective teams, scaling existing programs, and establishing new programs.
- Strong business acumen with an ability to work with financial data and manage budgets in a complex, government-funded environment.
- Data-driven, utilizing technology to support infrastructure development.
- Experience administering multiple service units in separate locations. A working knowledge of community resources in the Silicon Valley is a plus. Knowledge of compliance, policies, practices, trends, and information impacting the sector is also desirable.
- Able to internalize and communicate a strategy, break it down and convert it into a data-driven, results-oriented, integrated approach that galvanizes others and guides decision-making; ability to connect programs to organizational goals and outcomes; define desired results, establish methods to achieve them, and demonstrate/model accountability for outcomes.
- Good listener and strategist; comfortable receiving input from many sources, and able to analyze and formulate disparate information into sound, well-organized plans.
- Direct yet tactful; respectful of others’ concerns; someone with the flexibility and creativity to find alternative ways to reach objectives when barriers arise; a skilled negotiator who seeks and nurtures win-win situations; emotionally mature and even-keeled.
- Team builder – confident and competent, with strong skills in management and leadership; one who understands the subtleties of motivating and directing a team with different work styles.
- Hard worker with a high energy level; a “doer” willing to work hands-on in developing and executing a variety of activities.
- Demonstrated commitment to, and knowledge of, the principles of diversity, equity, inclusion, and belonging.
Compensation & Benefits
In addition to a competitive annual base salary of $275,000 to $300,000, this rewarding role also includes an exceptional benefits package which includes medical and dental, vision, Paid Time Off (PTO) for vacation and sick time (15 days of PTO/year), paid holidays (13/year and 1 floating holiday), HSA, FSA, EAP, Dependent Care Reimbursement Account, 401k, life insurance, short- and long-term disability, legal benefits, TicketsAtWork program, pet insurance, education support benefits, student debt repayment support, a flexible work environment, and ultimately a job with a highly regarded, mission-driven organization and team who will inspire you daily!
LifeMoves is an Equal Opportunity Employer (EOE).
Contact
Koya Partners has been exclusively retained for this engagement, which is being led by Trevor Hooper and Alex Corvin. Express interest in this role by filling out our Talent Profile or emailing the search team directly at [email protected]. All inquiries and discussions are strictly confidential.
Koya Partners l Diversified Search Group is committed to providing reasonable accommodation to individuals living with disabilities. If you are a qualified individual living with a disability and need assistance expressing interest online, please email [email protected]. If you are selected for an interview, you will receive additional information regarding how to request an accommodation for the interview process.
About Koya Partners l Diversified Search Group
Koya Partners, a Diversified Search Group company, is the nation’s premier search firm dedicated to mission-driven leadership. Since its founding in 2004, Koya has had an exclusive focus on mission-driven clients and was founded on the belief that the right leader can transform an organization and have a deep and measurable impact on our world. Koya works with nonprofits & NGOs, responsible businesses, and social enterprises in local communities and around the world.
Diversified Search Group is consistently recognized by Forbes on its top 10 list of “America’s Best Executive Recruiting Firms” and is an industry leader in recruiting transformational leaders for a changing world. The firm is deliberately different in its approach, with best-in-class teams who have decades of experience in cultivating inclusive leaders, understanding the dimensions of diversity, and building equitable teams.
Learn more about Koya Partners l Diversified Search Group via the firm's website.